Machines Cash

Explains which documents are accepted for identity verification and why the liveness check is required.

What documents do I need to verify my identity?

Explains how prior verification with Persona or Sumsub can speed up onboarding and reduce required steps.

I already verified my identity with another service. Do I need to verify again?

Provides expected verification timelines and what happens if extra information is needed.

How long does verification take?

Helps customers understand why verification might remain pending and what steps to take.

Why is my application still pending?

Explains common reasons for verification failure and how customers can fix the issue.

What if my verification fails?

Provides guidance on AML screening rejections and how users can avoid false positives.

Why was I rejected for an AML match?

Clarifies the supported languages for verification fields and document uploads.

What languages are supported?

Machine

Walkthrough of the quick verification process needed to activate your account, confirm your identity, and unlock card issuance.

Complete KYC

Find answers and get help from Intercom Support and Community Experts

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